<< Click to Display Table of Contents >> Navigation:  WinLicense > FAQ > Hardware Lock > I have a issue where it appears some of my customers hardware ID's will change after they reboot. Do you have any idea what may cause this?

Can you check if you have enabled the option “MAC Address” in the Hardware Lock panel?

 

Notice that some wireless devices change the MAC address when they reconnect and that might be your problem. You should uncheck the “MAC Address” option in the Hardware Lock panel and reprotect again your application. You don’t have to ask again for the HardwareID to your clients (WinLicense will just ignore the MAC Address from the HardwareID string and will work as normal)